Consumer Data Policy

Medifoot Clinic (“we”, “us”, “our”) is committed to protecting your consumer data when you use our website (medifootclinic.com.au), purchase products, submit enquiries, or book appointments. This policy outlines what data we collect, how we use it, and how we keep it secure.

1. What Consumer Data We Collect

We may collect personal information such as your name, contact details, delivery details, and order information. If voluntarily submitted, we may also collect sensitive health information for clinical assessment. Technical information (such as IP address and cookies) may also be collected for analytics and website performance.

2. How We Collect Consumer Data

We collect data through purchases, appointment bookings, enquiry forms, phone calls, and when you interact with our website. You may contact us using our Contact Form: https://www.medifootclinic.com.au/locations/contact-form or call 03 9305 7945.

3. Why We Collect Consumer Data

Data is collected to process orders, manage bookings, respond to enquiries, provide clinical guidance, improve website performance, and comply with legal obligations. We do not collect unnecessary data.

4. Payment Information & Storage

We do not store full credit or debit card numbers. Payments are processed securely through PCI-compliant gateways. Only transaction confirmations are stored for order and accounting purposes, in line with Westpac merchant requirements.

5. How We Store & Protect Consumer Data

We use secure servers, encryption, access controls, and monitoring to protect your data from unauthorised access, misuse, or loss. Sensitive health information is handled with additional confidentiality.

6. Cookies & Analytics

Cookies are used to improve website functionality, track usage, and enhance the shopping experience. You may disable cookies, but some features (such as checkout) may not work correctly.

7. When We Share Consumer Data

We do not sell consumer data. It may be shared with delivery partners, payment providers, IT services, or clinical staff when necessary. Third parties must comply with privacy and security obligations. Data may also be disclosed when required by law.

8. Access, Correction & Your Rights

You may request access to or correction of your information at any time. Contact us via: https://www.medifootclinic.com.au/locations/contact-form or call 03 9305 7945.

9. Data Retention

Consumer data is retained only as long as necessary to fulfil orders, manage bookings, meet legal obligations, or resolve disputes. Sensitive health information is retained in accordance with clinical requirements when relevant.

10. Updates to This Policy

We may update this policy periodically. Any changes will be posted on this page with an updated date.

11. Contact Us

For questions about this policy, contact us via: https://www.medifootclinic.com.au/locations/contact-form or call 03 9305 7945.

Last updated: 23 November 2025