Security Policy

Medifoot Clinic (“we”, “us”, “our”) is committed to protecting the security of your personal information and payment details when you use our website (medifootclinic.com.au) and online store. This Security Policy explains the measures we take to safeguard your information, particularly in relation to online payments and the transmission of card details.

1. Website Security

We use a range of technical and organisational measures to protect information transmitted through our website, including secure servers, SSL/TLS encryption (HTTPS), regular system updates, and access controls for administrative systems. You can confirm that you are on a secure page by checking that the website address begins with https:// and that your browser displays a padlock icon in the address bar.

2. Security of Payment Card Details

When you make a payment on our website, your card details are transmitted securely using SSL/TLS encryption and processed by a secure, PCI-DSS compliant payment gateway. We do not store your full card details on our servers. Only essential transaction information and payment confirmations are retained to confirm your order, issue receipts, and meet legal and accounting obligations.

3. Protection of Personal Information

We take reasonable steps to protect your personal information (such as your name, contact details, and order information) from misuse, interference, loss, unauthorised access, modification, or disclosure. Further details are provided in our Privacy Policy.

4. Your Responsibilities

To help keep your information secure, you should ensure your device is free from malware, keep your software up to date, and avoid sharing your card details, passwords, or one-time security codes with others. If you use a shared device, we recommend closing your browser after completing a transaction. We will never ask you to email your full card details or passwords.

5. Suspicious Activity or Security Concerns

If you suspect unauthorised use of your card, receive a suspicious message claiming to be from Medifoot Clinic, or have concerns about the security of our website, please contact your bank or card issuer immediately and notify us so we can investigate. You can contact us via: https://www.medifootclinic.com.au/locations/contact-form or call 03 9305 7945.

6. Changes to This Security Policy

We may update this Security Policy from time to time to reflect changes in technology, legal requirements, or our internal security practices. Any updates will be posted on this page with an updated date.

Last updated: 24 November 2025