Privacy Policy

Medifoot Clinic (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to data collected through our website (medifootclinic.com.au), booking systems, forms, and online store.

1. Information We Collect

We may collect personal information such as your name, address, email, phone number, order details, and information provided through enquiries. We may also collect sensitive health information if voluntarily submitted for clinical assessment or enquiries.

2. How We Collect Information

Information is collected when you make a purchase, submit a form, book an appointment, contact us, or interact with our website. Technical information such as your IP address and browser type may be collected for security and analytics.

3. Why We Collect Your Information

We collect your information to process orders, manage bookings, provide customer support, improve website functionality, and comply with legal obligations. Health information is used for clinical assessment purposes only.

4. How We Store & Protect Your Information

We take reasonable steps to secure your data using encrypted systems, access controls, secure servers, and monitoring. Sensitive clinical information is handled with additional confidentiality.

5. Disclosure of Your Information

We do not sell your information. It may be shared with delivery partners, payment processors, IT providers, or clinical staff, and only when necessary or required by law. All third parties must meet privacy and confidentiality obligations.

6. Payment Information & Card Security

Payment card details are not stored on our servers. All online payments are processed securely through PCI-compliant gateways. Only payment confirmation data is stored.

7. Cookies & Tracking Technologies

We use cookies to improve website functionality, analytics, and security. You may disable cookies in your browser, but some website features may not function correctly.

8. Accessing or Correcting Your Information

You may request access to or correction of your personal information at any time. Contact us via: https://www.medifootclinic.com.au/locations/contact-form or call 03 9305 7945.

9. Marketing Communications

You may receive updates or notifications if you subscribe or enquire. You may unsubscribe at any time.

10. Third-Party Links

Our site may include links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing personal information.

11. Children’s Privacy

We do not knowingly collect personal information from children under 16 without parent or guardian consent.

12. Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted on this page with an updated date.

13. Contact Us

For privacy enquiries or complaints, contact us via: https://www.medifootclinic.com.au/locations/contact-form or call 03 9305 7945.

Last updated: 24 November 2025