Medifoot Clinic
All About Feet

Refunds & Returns Policy

This Refunds & Returns Policy applies to all purchases made through the Medifoot Clinic website (medifootclinic.com.au) and should be read together with our Shipping & Delivery Policy, Privacy Policy, and Terms & Conditions. Medifoot Clinic complies with the Australian Consumer Law (ACL), and your rights under the ACL cannot be excluded.

1. Change of Mind

Please choose carefully. We do not normally provide refunds if you change your mind, make a wrong selection, or no longer need the product. If you wish to discuss a return request, contact us via our Contact Form: https://www.medifootclinic.com.au/locations/contact-form or call 03 9305 7945.

2. Faulty, Damaged or Incorrect Goods

You are entitled to a replacement, repair, or refund if a product is faulty, damaged during delivery, significantly different from the description, not fit for purpose, or does not match what you ordered. If this occurs, please notify us as soon as possible and include your order number, a description of the issue, and photos where relevant. Contact us via: https://www.medifootclinic.com.au/locations/contact-form or call 03 9305 7945.

3. Incorrect Size or Fit (Medical Footwear)

For items such as CAM walkers, moon boots, and related devices, we may offer an exchange if the item is unused, unworn, and in saleable condition with all original packaging. Return shipping costs may apply unless the sizing error resulted from incorrect website information.

4. Conditions for Accepted Returns

To be eligible for a return (where approved), the product must be unused, in original condition, include all packaging and components, not be damaged through misuse, and be returned within a reasonable timeframe. Health-related items that have been used cannot be returned for hygiene reasons unless faulty.

5. Timeframes

Please notify us of any issues within a reasonable time. For damaged delivery items, contact us within 48 hours so we can investigate promptly with our courier partner.

6. Return Shipping Costs

Return shipping costs are covered by Medifoot Clinic if the product is faulty, damaged, or incorrect. For change-of-mind or incorrect-size returns, the customer may be responsible for shipping costs. These will be communicated before proceeding.

7. Processing Refunds

Refunds are issued to the original payment method. Processing times vary depending on your bank or card issuer. Once approved, refunds generally take 3–7 business days.

8. Items Not Eligible for Refund

9. How to Request a Refund or Return

To request a return, exchange, or refund, contact us via: https://www.medifootclinic.com.au/locations/contact-form or call 03 9305 7945. We will assess your request as soon as possible.

10. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

Last updated: 21 November 2025